Shipping policy

Effective Date: [DATE]

At Fabzo.in ("Fabzo", "we", "us", or "our"), we want your shopping experience to be simple and transparent. This Shipping Policy explains how we process, ship, and deliver orders placed through fabzo.in.

1. Shipping Methods

We currently offer delivery through third-party courier and logistics partners.

Depending on your location and product availability, available shipping methods may include:

Standard Shipping
Express Shipping, where available
Cash on Delivery (COD), where available
Other delivery options displayed at checkout

The available shipping method and estimated delivery date will be shown during checkout where applicable.

Shipping availability may vary depending on the delivery PIN code, product, and courier coverage.

2. Order Processing Time

Orders are generally processed within [PROCESSING TIME] after successful payment or order confirmation.

Processing includes:

Order verification
Product picking and quality check
Packing
Handover to the shipping partner

Orders placed on weekends or public holidays may begin processing on the next business day.

Certain products, including customized or made-to-order products, may require additional processing time. Any applicable additional timeframe will be communicated on the product page or at checkout.

3. Delivery Timeframes

After your order has been dispatched, estimated delivery times are generally:

Metro/major cities: [X-X BUSINESS DAYS]
Other locations: [X-X BUSINESS DAYS]
Remote/extended locations: [X-X BUSINESS DAYS]

These are estimated delivery timeframes rather than guaranteed delivery dates.

Actual delivery time may vary depending on your location, courier availability, weather, public holidays, transportation conditions, and other circumstances outside our reasonable control.

4. Shipping Costs

Shipping charges will be displayed during checkout before you complete your purchase.

Our standard shipping cost is:

[SHIPPING COST]

We may offer:

Free shipping above [FREE SHIPPING THRESHOLD]
Promotional/free-shipping offers from time to time
Different charges for express or special delivery services

Any applicable shipping charges will be clearly displayed before payment.

5. Tracking Information

Once your order has been dispatched, we may provide tracking information by:

Email
SMS
WhatsApp, where available
Your Fabzo account, where applicable

The tracking information may include the courier name and tracking/AWB number.

You can use the tracking number to monitor your shipment through the relevant courier's tracking system.

Please allow up to [X HOURS] after dispatch for tracking information to become active.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
House/flat number
Street/locality
City
State
PIN code
Contact number

Please carefully review your address before completing your order.

If an incorrect or incomplete address causes a delivery failure, additional shipping or reshipping charges may apply where permitted.

7. Delivery Attempts

Our delivery partners may make multiple attempts to deliver your order.

If you are unavailable, the courier may contact you to arrange another delivery attempt.

If an order cannot be delivered after the applicable delivery attempts because of an incorrect address, refusal of delivery, or repeated unavailability, the package may be returned to us.

In such cases, additional shipping or reshipping charges may apply where permitted.

8. Delays and Delivery Issues

Although we work with our logistics partners to deliver orders on time, delays can sometimes occur.

Possible causes include:

Weather conditions
Public holidays
High order volumes
Courier delays
Transportation disruptions
Incorrect or incomplete addresses
Remote-area delivery
Natural disasters
Government restrictions
Other circumstances outside our reasonable control

If your order is significantly delayed, please contact us at [EMAIL ADDRESS] with your order number.

We will work with the relevant shipping partner to investigate the delay and provide you with an update.

9. Lost or Missing Shipments

If your tracking information shows that a shipment has been delivered but you have not received it, please contact us at [EMAIL ADDRESS] as soon as possible.

We may ask you to:

Confirm your delivery address
Check with household members, neighbours, or building reception/security
Provide any relevant delivery information

We may contact the courier to investigate the shipment.

Where a shipment is confirmed to have been lost in transit, we will work with you to provide an appropriate resolution in accordance with applicable law and our policies.

10. Damaged Packages

If your package appears visibly damaged when delivered, please inspect the product as soon as possible.

If the product itself is damaged, defective, or incorrect, contact us at [EMAIL ADDRESS] within [X DAYS] of delivery.

Please provide:

Order number
Photographs of the package
Photographs of the product
Description of the damage or issue

Please refer to our Return & Refund Policy for information about replacements, exchanges, and refunds.

11. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, contact us at [EMAIL ADDRESS] within [X DAYS] of delivery.

Please provide your order number and photographs of the received package/product where possible.

After verification, we will work to provide an appropriate resolution, which may include a replacement, exchange, refund, or other remedy applicable under our policies and Indian law.

12. Cash on Delivery

Where Cash on Delivery is available, additional COD charges may apply.

The applicable COD charge, if any, will be displayed during checkout before you place your order.

COD availability may depend on the delivery PIN code, order value, product, and courier coverage.

Customers should keep the required amount available when the delivery is attempted.

13. International Shipping

[CHOOSE ONE: We currently do not offer international shipping / We offer international shipping to selected countries.]

If international shipping is offered, the following additional conditions may apply:

International shipping charges will be displayed at checkout.
Delivery times vary by destination.
Customs duties, import taxes, brokerage fees, and other destination-country charges may be payable by the customer unless otherwise stated.
International shipments may be subject to customs inspection.
Customs procedures may cause delivery delays beyond our estimated timeframe.
Some products may not be eligible for international delivery.
Customers are responsible for ensuring that the ordered products can legally be imported into the destination country.

14. Shipping Restrictions

We may be unable to deliver to certain locations due to courier coverage, legal restrictions, security concerns, or other logistical limitations.

If your PIN code is not serviceable, the checkout system may prevent you from completing the order or we may contact you regarding an alternative delivery option.

15. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping partners, delivery services, pricing, or applicable laws.

The latest version will be published on fabzo.in with the updated effective date.

16. Contact Us

For shipping-related questions, delivery updates, or order issues, please contact us:

Store: Fabzo.in
Website: fabzo.in
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]

Please include your order number when contacting us about an existing order so that we can assist you more quickly.

Last Updated: [DATE]