Refund policy

Effective Date: [DATE]

At Fabzo.in ("Fabzo", "we", "us", or "our"), we want you to be happy with your purchase. If your order doesn't work out, we aim to make the return, exchange, or refund process as simple and transparent as possible.

This Return & Refund Policy applies to purchases made through fabzo.in.

1. Return Eligibility

You may request a return if:

  • The product is unused and in its original condition.

  • The product has not been washed, altered, damaged, or otherwise used.

  • The original tags, labels, packaging, and accessories are intact, where applicable.

  • The product is returned with the original invoice/order details.

  • The return request is submitted within [X DAYS] of receiving the order.

  • The product is eligible for return under the conditions described on its product page.

For hygiene and resale reasons, products that show signs of use, washing, alteration, stains, odors, or damage caused after delivery may not be accepted.

We reserve the right to inspect returned products before approving a return, exchange, or refund.

2. Return Timeframe

Return requests must be submitted within [X DAYS] from the date your order is delivered.

To initiate a return, contact us at:

Email: [EMAIL ADDRESS]

Please include:

  • Order number

  • Name used for the order

  • Product(s) you wish to return

  • Reason for the return

  • Photographs, where requested

Return requests submitted after the applicable return period may not be accepted unless the product is defective, damaged, or otherwise covered by applicable law.

3. How to Return an Order

Once you contact us, we will review your request and provide the applicable return instructions.

Depending on the reason for the return, we may provide:

  • A return shipping label

  • A pickup request through our logistics partner

  • Instructions for self-shipping the product

  • Another appropriate return method

Please do not send a product to an address unless we have provided you with the appropriate return instructions.

After receiving the returned product, we will inspect it to confirm that it meets the return conditions.

4. Refund Process

Once your return is received and approved, we will initiate the refund.

Refunds will generally be processed within [REFUND PROCESSING TIME] after the return is approved.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

Where applicable, refunds will normally be made to the original payment method used for the purchase.

Shipping Charges

Unless otherwise stated, original shipping charges may not be refundable for returns made due to reasons such as change of mind, incorrect size selection, or personal preference.

If the return is due to a product being damaged, defective, incorrect, or not as described, we will handle the applicable refund or shipping costs in accordance with this policy and applicable law.

5. Exchanges

We may offer exchanges for eligible products, subject to:

  • Product availability

  • Size availability

  • The product meeting our return conditions

  • The exchange request being submitted within [X DAYS]

If your requested replacement is unavailable, we may offer an alternative size/product where appropriate or process an eligible refund.

For size-related exchanges, customers are encouraged to check the size chart provided on the product page before placing an order.

6. Damaged, Defective, or Incorrect Products

We take care to ensure that your order reaches you in good condition.

If you receive:

  • A damaged product

  • A manufacturing defect

  • The wrong product

  • The wrong size due to an error on our part

  • A product materially different from what was ordered

please contact us at [EMAIL ADDRESS] as soon as possible, preferably within [X DAYS] of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging, where relevant

We may ask for additional information to assess the issue.

After verification, we may offer an appropriate resolution, which may include:

  • Replacement

  • Exchange

  • Refund

  • Repair, where applicable

  • Another remedy required or permitted under applicable law

You will generally not be responsible for return shipping costs where the product is confirmed to be defective, damaged on arrival, incorrect, or otherwise incorrectly supplied by us.

7. Non-Returnable Items

The following products may generally be non-returnable, unless they are defective, damaged, incorrect, or otherwise covered by applicable law:

  • Products marked "Final Sale" or "Non-Returnable" on the product page

  • Customized or personalized products

  • Products specifically made to customer specifications

  • Products that have been washed, worn, altered, damaged, or otherwise used

  • Products missing original tags or packaging

  • Products returned after the applicable return period

We will not exclude any return, refund, replacement, or other remedy where applicable law requires us to provide it.

8. Return Shipping Costs

Customer-Requested Returns

For eligible returns due to reasons such as:

  • Change of mind

  • Incorrect size selected

  • Personal preference

  • Ordering multiple sizes and returning unwanted items

the customer may be responsible for return shipping costs of [RETURN SHIPPING FEE / ACTUAL SHIPPING COST / FREE].

Damaged, Defective, or Incorrect Orders

If the product is confirmed to be damaged, defective, incorrect, or incorrectly supplied by Fabzo, we will generally cover the applicable return shipping cost or provide an appropriate remedy.

9. Product Inspection

All returned products may be inspected before a refund or exchange is approved.

A return may be rejected if the product:

  • Shows signs of use beyond reasonable inspection

  • Has been washed

  • Has been altered

  • Has stains, odors, or other customer-caused damage

  • Is missing required tags or accessories

  • Does not meet the return conditions

If a return is rejected, we may return the product to you at your expense, where applicable.

10. Refund Delays

If your refund has been approved but you have not received it within the expected timeframe, please:

  1. Check your original payment account.

  2. Contact your bank or payment provider.

  3. Contact us at [EMAIL ADDRESS] if the refund still has not appeared.

We will assist you in checking the refund status where we are able to do so.

11. Cancellations

Orders may be cancelled before they are dispatched, subject to our order-processing procedures.

Once an order has been dispatched, cancellation may no longer be possible and you may need to follow the applicable return process after delivery.

Where an eligible cancellation is approved, the applicable refund will be processed according to the refund process described above.

12. Promotional and Discounted Orders

Products purchased using promotional discounts, coupons, special offers, or sale pricing remain subject to this Return & Refund Policy unless the applicable promotion specifically states different terms.

Any special return or exchange conditions will be clearly communicated at the time of purchase.

13. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights or remedies available to customers under applicable Indian laws and regulations.

Where applicable law provides a customer with a right to a refund, replacement, repair, cancellation, or other remedy, those rights will continue to apply.

14. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our products, business practices, services, or applicable laws.

The updated policy will be posted on fabzo.in with the revised effective date.

15. Contact Us

If you have questions about returns, refunds, exchanges, damaged products, or this policy, please contact us:

Store: Fabzo.in
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]

We will do our best to resolve return and refund requests fairly and promptly.

Last Updated: [DATE]