Refund policy

Effective Date: 22 August 2026
Last Updated: 30 September 2026

At Fabzo.in ("Fabzo", "we", "us", or "our"), we want you to be happy with your purchase. If your order doesn't work out, eligible returns and refunds are available within 10 days of delivery, subject to the terms below. We aim to make the return, exchange, cancellation, and refund process as simple and transparent as possible.

This Return & Refund Policy applies to purchases made through fabzo.in.

1. Return Eligibility

You may request a return and applicable refund within 10 days from the date your order is delivered, provided that the product meets the return conditions described below.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product must not have been washed, worn, altered, damaged, stained, or otherwise used.

  • Original tags, labels, packaging, and accessories must be intact, where applicable.

  • The product should be returned with the original invoice or order details.

  • The return request must be submitted within 10 days of delivery.

  • The product must be eligible for return under the conditions stated on its product page.

For hygiene and resale reasons, products showing signs of use, washing, alteration, stains, odors, or customer-caused damage may not be accepted for return.

Fabzo reserves the right to inspect returned products before approving a return, exchange, or refund.

2. Return Timeframe

Return requests must be submitted within 10 days from the date your order is delivered.

To initiate a return, please contact us at:

Email: sharmayshashank093@gmail.com

Please include the following information:

  • Order number

  • Name used for the order

  • Product(s) you wish to return

  • Reason for the return

  • Clear photographs of the product, where requested

  • Any other information reasonably required to process the request

Return requests submitted after the 10-day return period may not be accepted, except where the product is defective, damaged, incorrectly supplied, or where a different remedy is required under applicable law.

3. How to Return an Order

Once you contact us, we will review your return request and provide the applicable return instructions.

Depending on the reason for the return, we may provide:

  • A return pickup through our logistics partner;

  • A return shipping label;

  • Instructions for self-shipping the product; or

  • Another appropriate return method.

Please do not send a product to any address unless Fabzo has provided you with the appropriate return instructions.

After the returned product is received, it may be inspected to confirm that it meets the applicable return conditions.

4. Returns Due to Size, Change of Mind, or Personal Preference

If you ordered the correct product and size but later decide that you want a different size, or the product does not fit as expected, the return or exchange will be treated as a customer-requested return.

Examples:

  • You ordered Black T-shirt – Size M and received Black T-shirt – Size M, but the size does not fit you → customer-requested size return/exchange.

  • You ordered a product but changed your mind after receiving it → customer-requested return.

  • You ordered multiple sizes and want to return the size(s) you do not need → customer-requested return.

For eligible customer-requested returns, a ₹99 return fee or the actual return shipping cost, if higher, may apply.

Customers are strongly encouraged to check the size chart provided on the product page before placing an order.

5. Damaged, Defective, or Incorrect Products

We take reasonable care to ensure that your order is correctly packed and delivered in good condition.

If you receive:

  • A damaged product;

  • A manufacturing defect;

  • The wrong product;

  • A size different from the size you ordered;

  • A product materially different from the product shown or described on the website; or

  • Another error caused by Fabzo,

please contact us at sharmayshashank093@gmail.com, preferably within 10 days of delivery.

Please provide:

  • Your order number;

  • A description of the issue;

  • Clear photographs of the product;

  • Photographs of the packaging, where relevant; and

  • Any other information reasonably requested by us.

Wrong Size Example

If you ordered Size M and Fabzo sent Size L, this is considered an incorrect product/size supplied by Fabzo.

In such cases, you will not be charged the ₹99 return fee, and Fabzo will generally cover the applicable return shipping cost.

If you ordered Size M, received Size M, but the T-shirt does not fit you, this is considered a customer-requested size return and the applicable ₹99 return fee or actual return shipping cost, if higher, may apply.

After verification, Fabzo may provide an appropriate resolution, which may include:

  • Replacement with the correct product or size;

  • Exchange;

  • Refund; or

  • Another remedy where appropriate or required under applicable law.

For products confirmed to be damaged, defective, incorrectly supplied, or incorrectly sized due to Fabzo's error, Fabzo will generally cover the applicable return shipping cost.

6. Refund Process

Once your returned product is received and the return is approved, Fabzo will initiate the applicable refund.

Refunds will generally be processed within 5–7 business days after the return is approved.

The time required for the refunded amount to appear in your bank account or original payment account may vary depending on your bank, card issuer, payment gateway, or other payment provider.

Where applicable, refunds will normally be made to the original payment method used for the purchase.

Shipping Charges

For customer-requested returns, including:

  • Change of mind;

  • Incorrect size selected by the customer;

  • Personal preference; or

  • Unwanted items from multiple-size orders,

the applicable ₹99 return fee or actual return shipping cost, if higher, may be deducted from the eligible refund amount or otherwise payable by the customer.

For products confirmed to be:

  • Damaged;

  • Defective;

  • Incorrectly supplied; or

  • Incorrectly sized due to an error by Fabzo,

Fabzo will generally cover the applicable return shipping cost.

7. Exchanges

Fabzo may offer exchanges for eligible products, subject to:

  • Product availability;

  • Size availability;

  • The product meeting the applicable return conditions; and

  • The exchange request being submitted within 10 days of delivery.

If your requested replacement size or product is unavailable, Fabzo may offer:

  • An alternative available size or product;

  • An eligible refund; or

  • Another appropriate resolution.

For customer-requested size exchanges, the applicable ₹99 return fee or actual return shipping cost, if higher, may apply.

For exchanges required because Fabzo sent the wrong product or wrong size, the applicable return shipping cost will generally be covered by Fabzo.

8. Non-Returnable Items

The following products may generally be non-returnable unless they are defective, damaged, incorrectly supplied, or otherwise covered by applicable law:

  • Products specifically marked "Final Sale" or "Non-Returnable" on the product page;

  • Customized or personalized products;

  • Products made specifically to customer specifications;

  • Products that have been washed, worn, altered, damaged, stained, or otherwise used;

  • Products missing original tags, labels, packaging, or required accessories; and

  • Products returned after the applicable return period.

Fabzo will not exclude any return, refund, replacement, repair, cancellation, or other remedy where applicable law requires us to provide it.

9. Return Shipping Costs

Customer-Requested Returns

For eligible returns due to:

  • Change of mind;

  • Incorrect size selected by the customer;

  • Personal preference;

  • Product not fitting as expected; or

  • Ordering multiple sizes and returning unwanted items,

the customer may be responsible for a ₹99 return fee or the actual return shipping cost, if higher.

Damaged, Defective, or Incorrect Orders

If a product is confirmed to be:

  • Damaged on arrival;

  • Defective;

  • Incorrect;

  • The wrong size due to Fabzo's error; or

  • Otherwise incorrectly supplied by Fabzo,

Fabzo will generally cover the applicable return shipping cost.

The customer will not be charged the standard customer-requested return fee in these circumstances.

10. Product Inspection

All returned products may be inspected before a refund or exchange is approved.

A return may be rejected if the product:

  • Shows signs of use beyond reasonable inspection;

  • Has been washed or worn;

  • Has been altered;

  • Has stains, odors, or customer-caused damage;

  • Is missing required tags, labels, packaging, or accessories; or

  • Otherwise fails to meet the applicable return conditions.

If a return is rejected after inspection, Fabzo may return the product to the customer at the customer's expense, where applicable.

11. Refund Delays

If your refund has been approved but you have not received it within the expected timeframe:

  1. Check your original payment account.

  2. Check with your bank or payment provider.

  3. Contact us at sharmayshashank093@gmail.com if the refund still has not appeared.

We will assist in checking the refund status where we are reasonably able to do so.

12. Cancellations

Orders may be cancelled free of charge before the item is shipped/dispatched, subject to our order-processing procedures.

If you cancel an order after the item has been shipped/dispatched, a ₹250 cancellation charge will apply.

Where an order has already been shipped, the ₹250 cancellation charge may be deducted from the eligible refund amount. If the order cannot be cancelled in transit, you may need to receive the order and follow the applicable return process after delivery, subject to the 10-day return window and the terms of this policy.

For eligible cancellations before shipment, the applicable refund will be processed according to the refund process described in this policy.

13. Promotional and Discounted Orders

Products purchased using promotional discounts, coupons, special offers, or sale pricing remain subject to this Return & Refund Policy unless the applicable promotion specifically states different terms.

Any special return or exchange conditions applicable to a promotion will be clearly communicated at the time of purchase.

14. Refunds for Unavailable Replacement Products

If an eligible replacement or exchange is approved but the requested product or size is unavailable, Fabzo may process an eligible refund instead of providing a replacement.

The applicable refund will generally be processed to the original payment method, subject to the terms of this policy and applicable law.

15. Unaccepted or Rejected Returns

If a returned product does not meet the applicable return conditions, Fabzo may reject the return, exchange, or refund request.

Where reasonably possible, we may contact the customer regarding the rejected return.

If the product needs to be sent back to the customer after a rejected return, the customer may be responsible for the applicable shipping cost.

16. Consumer Rights

Nothing in this Return & Refund Policy is intended to limit, exclude, or override any rights or remedies available to customers under applicable Indian laws and regulations.

Where applicable law provides a customer with a right to a refund, replacement, repair, cancellation, compensation, or another remedy, those rights will continue to apply.

17. Changes to This Policy

Fabzo may update this Return & Refund Policy from time to time to reflect changes in:

  • Products and services;

  • Business practices;

  • Return and refund procedures; or

  • Applicable laws and regulations.

Any updated version of this policy will be posted on fabzo.in with a revised effective or last-updated date.

18. Contact Us

If you have questions about returns, refunds, exchanges, damaged products, defective products, incorrect orders, or this policy, please contact us by email:

Store: Fabzo.in
Email: sharmayshashank093@gmail.com
Business Address: Arjun Vihar, Para Road, Rajajipuram, Lucknow, Uttar Pradesh, India

At this time, customer support is available through email.

We will make reasonable efforts to review and resolve eligible return, exchange, and refund requests fairly and promptly.

Last Updated: 30 September 2026